Frequently Asked Questions

Click any question below to reveal the answer.

How many people can go up at a time?

We have both a single seat and a double seat aircraft. Our 1941 Naval Aircraft Factory N3N-3 seats the pilot plus one passenger at a time (weight limit of 300 Lbs and 245 Lbs for aerobatic type rides). Our 1940 WACO UPF-7 seats two passengers at a time (side-by-side seating; bring someone you like) The weight limit on the two passenger WACO is 395 Lbs combined total weight. You can, of course, book both aircraft at the same time and accommodate three people at one time (our pilots are very charming). Children cannot be placed on your lap during a flight.

What is the minimum and maximum age?

The minimum age is around 5 years old for the two passenger WACO aircraft and 7 years old for the single passenger aircraft. A child of normal stature for those ages and aircraft will fit safely in the seat belts and be tall enough to take in the view.

What should I wear on my flight?

The aircraft offers good protection from the elements, so dress as if you were going for a ride in a convertible. If the temperature is above 50 degrees, you should be quite comfortable (really). When the temperature is below 70 degrees, a jacket (leather is best) is recommended. You should also bring sunglasses; we’ll supply the cap and goggles.

What if my Gift Certificate is expired?

You have 15 days from the time of purchase to refund a Gift Certificate and 365 days in which to use it. There is a $15 service fee on all refunds. Once a gift certificate has expired it is then an expired gift certificate and we can not honor it. Please try to schedule your flight as far in advance as possible also (this is the important part) please use it.

Are there any weight limits for the flights?

The maximum weight for the N3N on a regular (non-aerobatic) flight is 300 Lbs and for the aerobatic rides, 245 Lbs. In the WACO aircraft, the weight limit is 395 Lbs combined, total weight of the two passengers. We ask for your weight before the flight, so please don’t be bashful.

How can I purchase a gift certificate?

You can purchase an instant gift certificate online by clicking here. If you want to purchase now and download later, you will have 7 days from the date of purchase to download your gift certificate from our website. The form is provided on the home page. Also, you can call us at 770-364-8746. It will take us a minute to process your order; we can then mail it to you in a plain brown envelope or you can come by the airport and pick it up. If you need it really soon, we suggest using the online ordering method. This lets you automatically download a personalized gift certificate, instantly.

What happens if the weather is bad on the day of my flight?

There are a number of reasons we may cancel your flight due to the weather. Simply put, we will not take you up on a day where you will not be thrilled with your flight. Your pilot has the authority to cancel, change, or shorten a flight due to weather or other variables. If we cancel your flight due to inclement weather (at the sole discretion of Bi-Plane Adventures, Inc.) we will gladly reschedule your flight for the next best date.

Can I change my flight when I get to the airport for my ride?

If you would like to change your ride to a longer flight or to a ride that can include aerobatics, you must tell us when you schedule your flight. Our flights are usually booked back-to-back and it is difficult for us to accommodate last minute changes. If you want to change from our single passenger seat airplane to our two passenger airplane, you will need to notify us ahead of time.

What is your cancellation policy?

There is no charge for flights cancelled at least 48 hours in advance. However, once booked, if you cancel your flight within 48 hours you will be charged for the entire flight (This includes no-shows. No exceptions). Our flights are tightly booked. If you arrive late (plan to arrive 30 minutes before your scheduled flight time), that time will be deducted from your flight. Gift certificates can be refunded within 15 days of purchase (with a $15 service fee) and have an expiration date twelve months after the date listed on the gift certificate.

How safe is this?

Everything in life has risk. Quite simply, your biggest risk will be driving to the airport. Safety is the only thing that takes priority over having fun. We give hundreds of flights each year and our pilots are FAA certified commercial pilots (and darn good-looking) with thousands of hours of experience. We maintain a perfect flying safety record and our aircraft is maintained to meet the highest FAA maintenance standards. We are insured.

What are your hours of operation at the airport?

Our office hours vary. Often you’ll find us at the airport flying from sunrise to sunset. But if we’re in the air, it is difficult to talk with us. Please call us at 770-364-8746 before coming out to the airport so we may provide you with the best possible service.

Can I come by the airport and pick up a Gift Certificate?

If you call us before you come to the airport we can arrange for you to pick up a gift certificate from 7am to 9pm, seven days a week.

Do the gift certificates expire? How long are they good for?

All Gift Certificates and Biplane Bucks are good for one year from the date of purchase. After one year they have no value. Please keep in mind that the certificate must be used within one year. Booking your flight just a few days before it expires, your options may be limited.

Where will we go on my ride?

You tell us what you would like to do. Fly over your house or property, the Foothills of the North Georgia Mountains, Lake Allatoona, Downtown Atlanta, and/or Kennesaw Mountain. Just tell us what you have in mind and if there’s time, we’ll take you there. We will discuss with you a menu of possible places to go before your flight.

Why can’t we do any aerobatics (loops, rolls) on my flight?

If you have not specifically prearranged an aerobatic ride, we cannot perform stunts. Loops, rolls and other aerobatic maneuvers are FAA prohibited unless a number of safety and legal requirements are first met. You must let us know in advance if you want to change an existing non-aerobatic ride.

Can I bring a camera or camcorder?

Yes! A camera with a wide-angle lens is perfect. It should have a strap if possible. A camcorder is good as long as it is one of the smaller handheld types. We do not permit either on any of the aerobatic flights.

When should I arrive for my flight?

We need you at the airport no later than 30 minutes prior to your flight time. Beats the heck out of Hartsfield, huh?

How far in advance should I book my flight?

Please schedule your ride by calling 770-364-8746 as far in advance as possible to allow for the best selection of times. We do not schedule via email. We fly most every weekend (not every Sunday) and a number of days during the week as demand dictates. Weekend reservations are often tightly booked, so you should try to schedule a week or more in advance. On weekdays, we can usually handle your request on shorter notice. Remember, you can add time to your ride or change it to include aerobatics (loops, rolls, all the wild stuff), but you must let us know at the time you schedule.

Should I tip the pilot?

While it’s certainly not expected, many of our customers are so thrilled by their flight, they just can’t resist a small contribution to their pilot’s IRA (Individual Rehabilitation Account).

Do you offer group discounts?

Yes. Call Lee at 770-364-8746 to discuss.

What is the best time to call and talk with someone?

Call us anytime you want. On weekends, you will probably get our voicemail because we are up flying. Leave us a message and we will ALWAYS return your call ASAP. If this is a surprise, let us know who to ask for, where and when to call and we will keep it a secret.

When do you fly?

We fly most days of the week and we will do our best to accommodate your schedule.

Can I get a very last minute gift certificate?

Certainly. You can order an instant gift certificate online which will be E-mailed to you right away or if you prefer not to order online, call us and we can take care of the processing over the phone.

Can I talk to the owner?

Yes, by calling 770-364-8746 and asking for Lee.

Can you accommodate groups or parties?

Absolutely. We can accommodate company gift programs, corporate outings, and team building. We have a large hangar suitable for rent with many different ride packages/programs. Catering, theme parties, and planning can all be accommodated. Please call us for more details.

How do I schedule a flight?

Call 770-364-8746, as we do all the scheduling by phone. Please do not use our E-mail system for scheduling.

Are there any blackout dates where I cannot use my Gift Certificate?

Not unless the gift certificate is purchased to be used on the specific blackout day ahead of time. We have blackout dates for gift certificate redemptions on: Valentines Day, Father’s day, Christmas, & Spotted Owl Preservation day.

Do I have to sign a waiver to fly?

Yes, you will. All passengers must sign a waiver of liability. For passengers under 18 years of age, an adult or legal guardian should sign for them. Prior to your flight, please visit our website, www.biplaneride.com. On the bottom right side you will see a button marked Preflight Information Kit. You should print this material along with the waiver for your detailed review.

How do I get a job with your company?

We are always looking for very talented people wanting to have a lot of fun for little pay. Please E-mail us at lee@biplaneride.com with your resume or thoughts. Pilots should have a good bit of quality tail dragger time.

Do you have any recommendations for hotels and restaurants in the area?

Sure, just E-mail us and we will be happy to send you a list.

Do I need to know in advance that I want the in-flight photo package?

No, our camera system is always on the aircraft and ready to go. Please let us know just prior to the flight which photo package you would like to purchase.

How do I use my Biplane Bucks?

Your Biplane Bucks can be used for any flight package, photo package or combination of the two. There are no cash refunds for partial use of Biplane Bucks. They are valid for one year from the date of purchase. After that date, your Biplane Bucks are expired, and have no value.

I have a flight booked. How do I get the information I will need prior to the flight?

On any page of our website you will find a button on the bottom right marked “Pre-Flight Kit.” Please click to download the kit, then print and review these pages.